Customer care that handles the carriers for you.
When a parcel is late, lost or stuck in customs, our customer care agents take it on. They work the tickets, chase the courier and keep you and your customers updated, across every carrier and country, in your language.
What our customer care agents do
- We work your tickets
Real agents handle delivery issues end to end, not a self-service FAQ.
- We deal with the carriers
Claims, lost parcels, delays and complaints, we chase the courier so you don't have to.
- One team, every courier
The same agents cover all 30+ carriers and 30+ countries from one place.
- Proactive on exceptions
We spot stuck or delayed shipments and act before your customers ask.
- Local-language support
Help in your customers' language across Europe.
- We pick up the phone
Call or book a slot and a real agent answers, no bots.
We deal with every one of them for you
- + 20
…and more across Europe.
Frequently asked questions
Who handles my delivery problems?
Our customer care agents do. They own the ticket from first report to resolution.
Do you contact the courier for me?
Yes. We raise claims, trace parcels and push the carrier on delays and complaints on your behalf.
Which couriers and countries are covered?
All 30+ carriers across 20+ countries, handled by one team.
Is customer care support free?
Yes, customer care is included for every Boxpi merchant at no extra cost.
Make Boxpi your last shipping integration.
Open new markets, cut logistics costs and give shoppers next-day delivery, free to start, with a guaranteed discount in your first year.